Links for 2011-01-06
Put This On: When Should I Wear a Pocket Watch?
Wait for it...
Ftrain.com: The Web Is a Customer Service Medium
The lesson: "Create a service experience around what you publish and sell." Some nice words about MetaFilter and an interesting way to view online audiences: "Why Wasn't I Consulted?"
gathered from pinboard
Jan 6th, 2011