I have to link to this excellent reporting by Casey Newton. This is an important article that shows the human cost of maintaining large centralized social networks. I think it also reveals a sick society where people are constantly uploading psychologically scarring material that other people then have to sift through. I felt like Facebook's response was weak—at some point the we're growing too fast to keep up and we're so new at this doesn't work. As Bloomberg points out, companies have always said artificial intelligence is just around the corner to save the day. I think that's why companies view human moderators as a failure of technology rather than a key piece of their success. Matt Haughey ran an indie corner of the open internet for years and knows Content moderation has no easy answers. Just because it's hard doesn't mean we shouldn't hold Facebook accountable. They made decisions that created this problem and it's a shameful aspect of the internet we need to fix.
"This is an era of networked wealth, going to scale, first mover advantage, positive feedback loops, virtuous cycles, high concentration, and high disparity. These are some of the intolerable conditions of the time we call (with subversive hope) Late Capitalism." [via anil]
"[Technical separation] lets the trolls and the normal society stay safe, but it also prevents those two from ever running into each other, from ever having that chance to understand each other. I don’t know how to let the trolls and straights run into each other in a productive way, but it’s one more thing we should think about."