I have to link to this excellent reporting by Casey Newton. This is an important article that shows the human cost of maintaining large centralized social networks. I think it also reveals a sick society where people are constantly uploading psychologically scarring material that other people then have to sift through. I felt like Facebook's response was weak
—at some point the we're growing too fast to keep up and we're so new at this
doesn't work. As Bloomberg points out
, companies have always said artificial intelligence is just around the corner to save the day. I think that's why companies view human moderators as a failure of technology rather than a key piece of their success. Matt Haughey ran an indie corner of the open internet for years and knows Content moderation has no easy answers
. Just because it's hard doesn't mean we shouldn't hold Facebook accountable. They made decisions that created this problem
and it's a shameful aspect of the internet we need to fix.